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Refund and return policy

Please place your orders carefully as we do not normally give refunds if you simply change your mind or make a wrong choice. If there is an actual problem, please contact our Customer Service Team and we will do our best to find a solution. All our products are selected for their superior quality, and all care has been taken to ensure the full satisfaction of our customers. If for any reason you are not satisfied with your experience with us, please contact our Customer Service Team by email at: Sales@ExclusiveWinesDirect.com.au or by phone at 0405 744 423. Your feedback is important to us so we can take appropriate corrective actions. If we are at fault and if you wish a refund or replacement stock, we will coordinate the collection and return of the products. In the event that you need to return the products, please re-pack the products in their original packing to ensure safe return. Upon arrival at our warehouse, all returned products and packaging will be inspected. Any discrepancies will be reported to you within 2 business days. We will refund the returned products provided the unopened bottles are returned to us in their original condition and packaging. We will bear the return shipping costs only if we are at fault.

Your account
When you use our website, it is your responsibility to ensure that your account login information, username and password remain confidential and secure. You agree to accept responsibility for all activities that occur under your account or password. Exclusive Wines Direct reserves the right to terminate accounts or cancel orders at our discretion.

Low Stock
Very occasionally we may run out of a particular product without notice. In this situation we will contact you within 2 business days to discuss your order and advise of a later delivery date or recommend an alternative product. If the new delivery date or the alternative products proposed do not meet your approval we will gladly arrange your refund.