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Terms & Conditions

Privacy Policy

Exclusive Wines Direct is committed to keeping your details private.

We collect customers’ information in order to process orders and provide the best service. Our customers can also choose to join our newsletter and receive information on promotions and new arrivals. You have the option to opt out at any time by simply informing our Customer Service Team by email at: or by phone at 1300 987 321. In any case, we are fully committed to protecting your privacy. We keep your personal information secure and we do not release anything to third parties.

We use cookies to allow you to login to your account. The IP address of your computer might be stored along with a transaction number to allow us to track your order.

 Payment transaction security

When purchasing from Exclusive Wines Direct your payment and card details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. SSL protects customer information during the exchange between your computer and our server. The 128-bit SSL encryption is the current industry standard. If you have any question about our security policy, please contact our Customer Support centre by email at:


This Website and its contents are the property of Exclusive Wines Direct Pty Ltd and are subject to copyright under Australian law and through international treaties with other countries. No use of the Website or contents is permitted without Exclusive Wines Direct Pty Ltd formal authorisation.

Although every effort has been made to ensure the accuracy of the information and data contained on this website, visitors to the site should be aware that it may contain inaccuracies or typographical errors and all information and data it contains is subject to change without notice.

Exclusive Wines Direct Pty Ltd makes no representations about the accuracy, completeness, timeliness or reliability of the data, information or results obtained from using our website or its information. The use of our website or its information is at your own risk. We make changes to our website at any time.

Use of the information and data contained within this website or related links is at your sole risk. Exclusive Wines Direct Pty Ltd, its agents, instrumentalities, officers and employees make no representations, express or implied, as to the accuracy of the information and data contained on this website, make no representations as to the availability of the website or links from or to the website, accept no liability however arising for any loss resulting from the use of the site and any information and data or reliance placed on it, make no representations, either expressed or implied, as to the suitability of the said information and data for any particular purpose, accepts no liability for any interference with or damage to a user's computer, software or data occurring in connection with or relating to this website or its use or any website linked to this website, does not represent or warrant that applications or payments initiated through this site will in fact be received or made to the intended recipient. Users are advised to confirm the application or payment by other means.